Warranty Policy

At EERNA Ltd., we are committed to offering 100% authentic products with comprehensive warranty coverage to ensure customer satisfaction. Please read through our warranty terms to understand how to benefit from our after-sales service.

1. Warranty Coverage

All products sold through EERNA Ltd. come with a warranty provided by the respective manufacturers. The warranty coverage includes:

• Defects in materials and workmanship under normal use.

• Products must be used according to manufacturer guidelines to remain eligible for warranty coverage.

  
  

2. Duration of Warranty

The warranty period varies by product type and brand. Specific warranty durations are mentioned on the product page or with the product documentation.

3. Claiming Warranty

To claim warranty, please follow the steps below:

• Step 1: Contact our customer service team via email at info@eerna.com or call us at +880 1324-418026 to describe the issue.

• Step 2: Provide proof of purchase (invoice) and the product's serial number.

• Step 3: If the claim is approved, you can visit our Outlets or send the product to our Outlets for inspection.

  
  

4. Warranty Exclusions

The following cases will not be covered by the warranty:

• Physical damage, including drops, cracks, or improper installation.

• Water or liquid damage.

• Unauthorized repairs or tampering.

• Misuse, neglect, or failure to follow product instructions.

• Burned items (caused by electrical surges, overheating, etc.).

• Items affected by fungus or any form of biological contamination.

  
  

5. Replacement & Repair

Depending on the issue, products may be repaired or replaced, as per the manufacturer's guidelines. In some cases, if the product is not repairable or replaceable, We may offer a refund or store credit.

6. Important Information

• Warranty claims are subject to approval based on the condition of the product and warranty terms.

• Processing times may vary depending on the complexity of the issue and product availability.